Frequently Asked Questions
General Questions
How do I schedule an appointment?
To make an appointment, please call our office at (828) 761-1710 for scheduling assistance. One of our patient coordinators will gladly assist you in scheduling an appointment.
What is Dogwood Family Medicine Financial Policy?
Please click HERE to see our financial policy in a PDF file.
How long will it take a nurse to call me back?
We know that you want your health concerns addressed quickly. We do our best to return all calls within 24-48 hours. However, if the nurses are especially busy, it can take up to 72 hours to return calls.
How do I request a prescription refill?
Please call our office and leave a voicemail on the medical assistant’s extension for your provider. Due to the volume of refills being processed, please give as much advance notice as possible. Refill requests and medication adjustments take 24-48 hours to be processed. You will only be contacted if there is a problem with your prescription, please contact your pharmacy to check the status of the requested refill. Refills may also be requested through your patient portal account.
What is the after-hour answering service number?
If you need to reach the on-call provider for urgent MEDICAL related needs, please call our regular business number and follow the directions to reach the on-call provider. Our providers do not do refill requests after hours or on weekends or holidays.
When should I arrive for my appointment and what if I am running late?
We ask that you arrive 15 minutes prior to your scheduled appointment time in order to ensure that we can check you in and have you ready for your appointment (please note: New Patients are asked to arrive 30 min in advance). This allows for any demographic or insurance changes to be made to your record without delaying your appointment. If you are running more than 15 minutes late for your appointment, you may be asked to reschedule but contact our office in these situations so that we can attempt first to accommodate your needs.
About Our Health Services
Services
Our health services include, but are not limited to:
- Wellness exams for children and adults
- Sports physicals
- School physicals
- Blood pressure, cholesterol, and blood sugar screening
- Diet and exercise counseling
- General health maintenance and yearly physicals
- Prostate screenings
- Erectile dysfunction
- Gynecological exams and pap smears
- Contraception counseling and family planning
- Sexual health
Primary Care
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Women's Health
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Men's Health
Dogwood Family Medicine emphasizes the importance of regular checkups and screening tests, like PSA tests for prostate cancer, to detect diseases early. Consulting with a healthcare provider can help identify and address risk factors such as mood issues, stress, or social difficulties.
Pediatric Care
Pediatric care is a medical specialty focusing on the physical, mental, and social health of children from birth to young adulthood. It includes preventive health care, diagnosis and treatment of diseases, growth monitoring, regular assessments, and emotional support. Pediatric care is crucial for helping children meet milestones, detect delays, and address issues early, ensuring they achieve their full potential as adults. Our providers here at Dogwood Family Medicine consider children’s unique and changing physiologies, focusing on their specific needs
Our Providers
