2025 Appointment & Insurance Updates

Appointments

We value the time we set aside for each patient. We do not double book appointments. If you are not able to keep your appointment, we would appreciate 24-hour notice. There is a charge of $50 for missed appointments. ($100 for missed ultrasound appointments) this charge is not filed to insurance and will be patient responsibility.

If you’re late for your appointment (greater than 10 minutes), we will do our best to accommodate you. However, in certain situations, it may be necessary to reschedule your appointment.

We strive to minimize any wait time; however, emergencies do occur and will take priority of rescheduled visits. We appreciate your understanding.

Before making an annual physical appointment, check with your insurance company as to whether the visit will be covered as a wellness visit.

Please understand that our office files insurance as a courtesy to our patients.

It is your responsibility to keep us updated with your correct insurance information. If the insurance company, you designated is incorrect you will be responsible for payment of the visit. We MUST have a copy of your insurance card on file to file a claim. Please be prepared to present your insurance card at each visit if necessary. If you do not have a card or your policy is not current/active you will be responsible for payment of the visit.

Some insurance companies require you to specify primary care physician. If we are your primary care physician, make sure Raleigh Durham Medical Group Associates appears on your card. If your insurance company has not yet been informed that we are your primary care physician, you may be financially responsible for your current visit.

You are responsible for understanding your benefit plan regarding covered services and participating Laboratories. For Example:

Not all plans cover annual healthy (well) physicals, sports physicals, vision screenings and other services. If these are not covered, you will be responsible for the payment.

It is your responsibility to know if a written referral or authorization is required to see specialists, whether preauthorization is required prior to a procedure, and what services are covered.

According to your insurance plan, you are responsible for all co-payments, deductibles and co-insurances.

Co-payments, coinsurance percentages and deductible estimates are due at the time of service. For patients with deductibles to meet, we collect $50 up front because it is almost impossible to know the allowable amounts for each insurance policy- charges are then filed and an additional bill may be sent based on the insurance assessment of the claim.

Self-pay patients are expected to pay for services in FULL at the time of visit. A discount is applied for self-pay patients.

If we do not participate in your insurance plan, full payment is expected from you at the time of your visit.

Patient balances are not to exceed $100 before additional attempts at collection may be made. We cannot extend credit or allow large balances to build. If a balance exceeds $100, payment will need to be made towards that balance prior to future appointments.

We accept cash, checks, Visa and MasterCard, American Express, Discover credit and debit cards.